Shipping Info
We package and ship all orders with a great level of care to make sure that your order gets to you securely. All orders will be shipped between 1-2 business days after payment is received.
Shipping Options
We use Canada Post, Expedited shipping exclusively. Shipping costs are a flat rate of $19.99 within Canada and $24.99 for shipping to USA. Rates do not include customs clearance brokerage charges, duties, and taxes. Please be aware of customs charges that may apply to international orders.
Delivery Estimates
Shipping within Canada takes 5-7 business days. Please note, this is not guaranteed during the holiday seasons.
Shipping to USA takes 7-14 business days, this is not guaranteed during the holiday seasons. Please note, we are not responsible for delays at customs.
Tracking Your Order
Your order tracking number will automatically be e-mailed to you when your order ships. To track an order an order please visit www.canadapost.ca.
If you would like any assistance in tracking an order please contact our service team by calling (613) 867-5561 or e-mailing info@nabemacollectibles.com
Shipping Options
We use Canada Post, Expedited shipping exclusively. Shipping costs are a flat rate of $19.99 within Canada and $24.99 for shipping to USA. Rates do not include customs clearance brokerage charges, duties, and taxes. Please be aware of customs charges that may apply to international orders.
Delivery Estimates
Shipping within Canada takes 5-7 business days. Please note, this is not guaranteed during the holiday seasons.
Shipping to USA takes 7-14 business days, this is not guaranteed during the holiday seasons. Please note, we are not responsible for delays at customs.
Tracking Your Order
Your order tracking number will automatically be e-mailed to you when your order ships. To track an order an order please visit www.canadapost.ca.
If you would like any assistance in tracking an order please contact our service team by calling (613) 867-5561 or e-mailing info@nabemacollectibles.com
International Customers
We can ship internationally! We have worked diligently with various shipping companies to provide our International Customers with competitive shipping rates and delivery times. If you have any questions or concerns about placing an International order please contact us here.
Please Note: Shipping rates do not include customs clearance Brokerage charges, duties, and taxes. If you have any questions please contact us.
Please Note: Shipping rates do not include customs clearance Brokerage charges, duties, and taxes. If you have any questions please contact us.
Return/Refund Policy
Nabema Collectibles handles returns and refunds on a case by case basis. If there is a problem with your order, we will make every effort to work together to resolve the issue.
In certain circumstances we accept returns on products that are unopened and in the original condition they were delivered in. If you believe your product to be damaged, please contact our customer service team by calling (613) 867-5561 or by emailing admin@nabemacollectibles.com before you open or alter it.
In certain circumstances we accept returns on products that are unopened and in the original condition they were delivered in. If you believe your product to be damaged, please contact our customer service team by calling (613) 867-5561 or by emailing admin@nabemacollectibles.com before you open or alter it.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to automatically charge orders at customer’s request.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to automatically charge orders at customer’s request.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.